REMEDY SOFTWARE DEVELOPER
Location: Taylor, TX (30 minutes north east of Austin) Duration: 4 month Contract Work Authorization: US Citizens, TN-Visa, EAD, Green Card Responsibilities: You will be employed to architect, deploy, support, and in some cases, train users on the BMC Remedy product set. Candidate should have successfully deployed version 7.x SLM and the Atrium CMDB 2.x. Responsibilities will include but not limited to: * Develop and deploy SLMs (SLAs) for key business processes using BMC Remedy SLM 7.x * Configuration and integration with Remedy Atrium CMDB * Development and customization of BMC Remedy applications * Deliver design specifications after attending "Requirements Analysis" sessions and customer workshops * Scope and develop custom applications * Provide system and customization documentation * System troubleshooting * Implement integrations to the BMC Remedy applications * Provide technical assistance on pre-sales calls and demos * Assist the Frontline Support when not working on active projects * Provide project leadership and project management * Mentor junior engineers Required Skills/Experience/Education: * A four-year undergraduate degree * Demonstrated mastery of documentation software (e.g., Microsoft Word, Excel, PowerPoint, and Visio; Adobe Acrobat; a graphics editing package such as Photoshop, etc.) * References indicating a proven track record of working well with technical subject matter experts (SMEs) AND with non-technical managers and project stakeholders * Experience in business process and/or technical consulting * Experience defining and leading IT improvement projects Preferred Experience/Education * Project management experience (on documentation projects) * Experience with ITIL best practices * Experience with Remedy software products (also good: software in the same general class and category, as concepts will be familiar) * Experience with PRINCE2 project management methodology (also good: PMI project management experience) * Experience with Incident, Problem, Change, Configuration and Asset Management * Knowledge of ITIL and other IT Best Practices frameworks (ideally, Foundations-certified) (also good: Six Sigma, CMMI, other methodologies) * Experience with SDLC tools and methodologies * Experience with IT systems and technology platforms IBM AIX and Microsoft Windows Respectfully, Joshua Kitchen Information Technology Recruiter Kforce Professional Staffing Two Prestige Place (Suite 350) 937.449.1749 Office 937.461.6888 Fax 937.416.3456 Cell Great People = Great Results <http://www.linkedin.com/in/joshkitchen> Please don't keep me a secret... a referral is the best compliment I can receive. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
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