Sorry, Meant to add: Mid-Tier 7.1 Patch 03 Windows Sever 2003 IIS 6 Tomcat and Jakarta Java 1.6 Patch 3
Matt ________________________________ From: Matthew Perrault Sent: Wednesday, September 17, 2008 9:36 AM To: '[email protected]' Subject: Time Zone Issue with the Mid-Tier List, We've got users in a Buenos Aires Time Zone. When they connect to our Mid-Tier here in the US (we route them through view form Servlet to bypass the login), When it tries to load the web page, the web page just sits there and reloads over and over again in an infinite loop. I was able to track it down to a Time Zone issue. When they go to the Adjust Date/Time and turn off the Automatically Adjust for Daylight Savings Changes. The page comes up, they turn it on, and infinite reload loop. So I took a look at the TimezoneFinder.js file in: ...\Mid-Tier\shared\ It shows Buenos Aires as being a NON DST time zone. var noDstTzs = [ { tz:"AGT", offset:-10800000 }, . . . // America/Argentina/Buenos_Aires = AGT // America/Buenos_Aires = AGT Well, this is wrong. Buenos Aires and Argentina do use DST. Here's what I've done to try and correct it. I've tried changing the offset to -7200000 (-2 hours) I've tried changing the offset to -14400000 (-4 hours) I've tried removing the { tz:"AGT", offset:-10800000 } line and putting it under the "var dstTzs = [ " list I tried doing that with start and end times and without start and end times I tried using Start and end times from another -10800000 I tired using the actual correct epoch start and end times for 2008. Nothing has worked. So at this point I'm scratching my head as to what I can do to fix this. I do have a critical ticket in to BMC but haven't heard back yet. The problem is that our users in those time zones can't submit incidents. Any thoughts our help on this issue would be appreciated. Thanks, Matthew __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
