Hi All, Those of you signed up for notification of new documents posted to Support Central may have seen a Product Change Notification with the following title: "(Statement of Direction) Removal of support for Sun Java System Web Server and HP-UX Web Server Suite"
Unfortunately, it looks like the link to the document is currently broken (probably due to some residual impact on our systems from Hurricane Ike). BMC is working to resolve the URL issue as quickly as possible. Until then, here's the basic text of the SoD. Apologies to those on plain-text readers as the formatting probably will not carry over. Background In BMC(r) Remedy(r) AR System version 7.1.00 and earlier, the following web servers are supported: * SunTM JavaTM System Web ServerTM * HP-UX(r) Web Server SuiteTM Removal of Support in AR System 7.5.00 and later Due to reduced market demand, BMC expects to cease testing and certification of Sun Java System Web Server and HP-UX Web Server Suite with the release of AR System 7.5.00. These two products will be removed from the compatibility matrix in AR System version 7.5.00 and later. This cessation of support will also include the Sun Java System Web Server servlet engine. Frequently asked questions * Does this mean support for Sun Java System Web Server or HP-UX Web Server Suite is being removed from AR System version 7.1.00 or earlier? o No. These web servers will continue to be supported until the version of AR System that supports them itself becomes unsupported. The BMC Software Product Support Policy <http://www.bmc.com/info_center_support/overview/0,,19097_4736154_407375 96,00.html> can be found on BMC Support Central. * Will Sun Java System Web Server or HP-UX Web Server Suite work properly with AR System 7.5.00 or later? o Because BMC will not be testing or certifying Sun Java System Web Server or HP-UX Web Server Suite, BMC cannot provide a complete answer to this question. However, no specific code changes are being made to inherently cause an incompatibility. Running with Sun Java System Web Server or HP-UX Server Suite on AR System 7.5.00 or later would be considered unconfirmed. For a definition of unconfirmed, please refer to the compatibility matrices for AR System <http://www.bmc.com/support/bmcremedycomp/index.htm> found on BMC Support Central. * My company wishes to continue using Sun Java Web Server or HP-UX Web Server Suite. What are my options? o You will have two options: * Remain on AR System version 7.1.00 or earlier * Run in an unconfirmed status on AR System 7.5.00 or later o If either option is chosen, BMC recommends that your company also consider a migration plan to a web server supported in version 7.5.00 or later of AR System. * Are BMC Remedy IT Service Management applications or BMC Atrium products affected by this direction? o Yes. These products, and any other products powered by AR System, would cease support for Sun Java Web Server or HP-UX Web Server Suite in versions released in the same time period as AR System 7.5.00 or later. * What web servers will continue to be supported? o It is expected that the following web and application servers will continue to be supported in AR System 7.5.00 * ApacheTM web server * ApacheTM TomcatTM * IBM(r) WebSphere(r) application server * Microsoft(r) IISTM web server * Oracle(r) BEA(r) WeblogicTM application server * Oracle(r) Application ServerTM * Red Hat(r) JBossTM application server -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
