---------- Forwarded message ----------
From: Miguel Suárez Gómez <[EMAIL PROTECTED]>
Date: 18-sep-2008 12:16
Subject: Escalation Notify Action
To: [EMAIL PROTECTED]
Cc: Miguel Suárez Gómez <[EMAIL PROTECTED]>
I'm working with ARS SYSTEM v5.1.2 in a Solaris Platform and I have the
following problem:
I have an escalation with a Notify Action, which has the 'Text' Field like
this:
Se ha creado la incidencia de ID: $Id Incidencia$
Prioridad: $Prioridad$
Sistema: $Sistema$
Estado de la incidencia: $Estado incidencia$
Descripción: $Descripcion breve$
Fecha de creación de la incidencia: $Fecha creacion incidencia$
(formato de la fecha: MM/DD/AA HH:MM:SS)
Fecha Requerida de cierre: $Fecha comprometida$
(formato de la fecha: MM/DD/AA HH:MM:SS)
y con la siguiente anotación en el diario:
$Detalle$
and the 'Mechanism' is Email.
Almost all the fields in de 'Text' ($Prioridad$, $Sistema$, ...) are
replaced correctly with the values for the ticket, but the
field '$Detalle$' appears whith a blank value unless it has another in the
ticket.
Does anyone knows what could be the problem?
Thank you very much
Miguel
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