Carey,
That's a good point about the imports not being logged very well. But it
doesn't log that actual workflow changes very well either. It points you
in a direction to look, but you still have to do more legwork.
You mentioned the API calls that can find objects based on a timestamp.
That's a good idea. Although for those that don't have API experience
you can do the same thing in Remedy Admin. Assuming you've synched your
search database, use the Tools > Search Objects feature with a search
like this:
('Last Modified Date' > "9/18/2008")
Run the search, then click Actions > Save Results to Workspace. Then
close the search window, click View > By Workspace, and choose your new
workspace. Then everything you see in the Admin tool will be the stuff
modified since that time.
Chad Hall
(501) 342-2650
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Thursday, September 18, 2008 8:06 AM
To: [email protected]
Subject: Re: Easy way to find changes after an upgrade?
Melissa,
One approach that I have heard of people using is to give the
installer a "one time use" Admin 'Login Name' that is unique to the
patch. Then you can troll through the def file to find all the things
last changed by that user.
So if your installing ARS Server 7.1 patch3 then you use an account
named something like "ARSv7.1.patch003".
If your installing ITSM 7.0.1 patch3 then you use an account named
something like "ITSMv7.1.patch003".
( or any kind of patterns you prefer.)
Of course that solution requires you to plan ahead of the patch.....
It is also dependent on the Patch not having a silly bug in it that
requires you to use 'Login Name' ="Demo". (Which has happened several
times in the past.)
FWIW: I read someone else suggested that Server Events could be used
to track these details. Unfortunately there is a big blind spot with
that approach. If the installer does an import operation from a def
file, then all you get is that an import happened. You do not appear
to get individual records for each object/change that was part of that
import. So that approach might get you close to what your after, but I
think it leaves a lot to be desired.
Also FWIW: There are API calls that you could use to find all objects
(by each type of object) that have changed since a given point in
time. So you could use the driver program to get you lists of those
objects changed in any way some time after a given time stamp.
(However, that will only tell you that it changed since you installed
the patch. Not that the Patching process actually did it.)
Hope that helps.
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap.... Pick two.
On Wed, Sep 17, 2008 at 2:27 PM, SUBSCRIBE arslist Melissa
<[EMAIL PROTECTED]> wrote:
> **
> Is there an easy way to get a list of all the objects that have
changes
> after a patch or an upgrade?
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