on the email messages screen select "Display Advanced Options" of Yes. Then go to the Advanced Options tab. The first sub tab will show you the names of your email templates. The Variable Replacement tab's Field Values will show you the fields that will be sent to the templates.
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Dwayne Martin Sent: Thursday, September 18, 2008 10:41 AM To: arslist@ARSLIST.ORG Subject: Plain Text Body blank in ARS Email Messages entry replies to templates Dear List, We have a test Remedy system, and have disabled the outgoing mailbox so that customers don’t get emails about test calls. If we want to see what mail would have gone out we can look at the “AR System Email Messages” entries, and the message will be in the “Plain Text Body” field. The one problem is in Email Engine replies to template submissions. We send a template to the Email Engine, and the Engine replies with details about the newly created entry, or an error message saying what went wrong. We want to see these replies, but the “Plain Text Body” field is blank. (So is HTML Body.) So where is the message stored in a reply to a template, and is there any way of reading it? (I tried running a Remedy Report on an entry, and even fields that showed data on display turned up blank in the report.) (ARS 7.1 patch 3, RH Linux server, Oracle 10.2 db) Dwayne Martin James Madison University
