Huh...Thank you very much Matthew, it is working now. I did not modify it in HPD:IncidentInterface_Create form. I modified it in like half a dozen of forms and missed this one. I was not able to figure this out from the error log.
On Mon, Sep 22, 2008 at 1:33 PM, Gayford, Matthew C. <[EMAIL PROTECTED]>wrote: > ** > > Kiran, > > > > What forms did you modify? I'm guessing SRM:Request and HPD:HelpDesk, > correct? Did you modify HPD:IncidentInterface_Create? > > > > Matt > > > > *M*atthew *C*. *G*ayford > *T*echnology *R*esearch & *D*evelopment > *I*nformation *T*echnology *S*ystems *D*ivision > *U*niversity of *N*orth *C*arolina *W*ilmington > (910) 962-7177 > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *kiran kodali > *Sent:* Monday, September 22, 2008 11:34 AM > *To:* [email protected] > *Subject:* Re: Priorities in "Incident Management" . > > > > ** > > Hi, > > > > I modified all the existing Priority and Impact fields. When i associate a > Priority 5 to a summary , it is giving the following error. > > > > > ERROR: > > When i create a request from Requester Console, it is not generating a > request ID or the value in Request ID = "In Process". ( I am talking abt 'My > request' table) > > When i see this particular Error record in SRM: Request form, the App Event > Status under Change/Incident Data Tab = Error. > > Change/Incident Data --> App Event Status = Error > > Error Code: 552 and > > Error Message :ARCreateEntry - Failure during SQL operation to the > databaseThe statement has been terminated.Cannot insert the value NULL into > column 'C7', table 'ARSystem.dbo.T976'; column does not allow nulls. INSERT > fails. (SQL Server 515) > > Column C7 = 'Status' Field in SRM:Request. > > Please help me, if you have any ideas. > > > > > > On Wed, Sep 3, 2008 at 12:53 PM, Joe DeSouza <[EMAIL PROTECTED]> wrote: > > ** > > Kiran, > > > > Yes you would since there may be workflow that pushes values from it to > another form.. you will need to find all bits of workflow that pushes values > from this field to other forms and modify the corresponding field in those > other forms accordingly.. > > > > Joe > > > > > > ----- Original Message ---- > From: kiran kodali <[EMAIL PROTECTED]> > To: [email protected] > Sent: Wednesday, September 3, 2008 3:39:44 PM > Subject: Priorities in "Incident Management" . > > ** > > > Hi All, > > > > Did anybody here, play with the "Priorities" in Incident Management? > > Out of Box, has 4 priorities defined based on Urgency and Impact values. > > I am trying to add a new priority, say '5'. Since the Priority field used > in several forms has a "Drop down list" ( not a menu), > > do i need to find the priority field, where ever it is used and have to > update each field by adding Priority '5'. > > > > Did any body worked on the same issue? or please let me know if you have > any suggestions. Thanks > -- > Kiran Kodali > Ph: 940-231-8524 > > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > > > > > -- > Kiran Kodali > Ph: 940-231-8524 > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > -- Regards, Kiran Kodali Ph: 940-231-8524 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
