Midtier log below.
It appears auto assignment failed. But it should
complain differenlty, not sure why it would go ahead
with Incident creation causing this.
Checking auto-assign rules now.
----
Caused by: ERROR (326): Required field cannot be reset
to a NULL value; HPD:Help Desk Assignment Log :
Assigned Support Company
ERROR (326): Required field cannot be reset to a NULL
value; HPD:Help Desk Assignment Log : Assigned Support
Organization
ERROR (326): Required field cannot be reset to a NULL
value; HPD:Help Desk Assignment Log : Assigned Group
ID
ERROR (326): Required field cannot be reset to a NULL
value; HPD:Help Desk Assignment Log : Assigned Group
at
com.bmc.arsys.api.ProxyJRpcBase.verifyStatus(Unknown
Source)
at
com.bmc.arsys.api.ProxyJRpcBase.verifyStatus(Unknown
Source)
at com.bmc.arsys.api.ProxyJRpcBase.a(Unknown Source)
at com.bmc.arsys.api.ProxyJRpcBase.arCall(Unknown
Source)
at com.bmc.arsys.api.ProxyJRpc.ARCreateEntry(Unknown
Source)
at com.bmc.arsys.api.ARServerUser.createEntry(Unknown
Source)
And
Sep 24, 2008 9:53:22 AM - SEVERE
(com.remedy.log.SERVLET) : GoatException during
NDXRequest: ARERR [382] The value(s) for this entry
violate a unique index that has been defined for this
form : HPD:Help Desk entry:INC000000007462 fields:
1000000161 1000000079 1000000018 1000000019 1000000080
4 1000000427 1000000063 1000000064 1000000065
200000003 200000004 200000005 240001002 1000000869
1000000875 179 7 301735100 301734000
at
com.remedy.arsys.backchannel.SetEntryListAgent.createNewEntry(Unknown
Source)
at
com.remedy.arsys.backchannel.SetEntryListAgent.process(Unknown
Source)
at
com.remedy.arsys.backchannel.NDXRequest.<init>(Unknown
Source)
--- Rabi Tripathi <[EMAIL PROTECTED]> wrote:
> Hi guys,
> These are two separate errors happening on the web
> (but not on Remedy User).
>
> (1)
> When users click search on a from (ITSM 7 form
> Incident), they get:
>
> ARWARN 9351: Unable to set up data connection, which
> is preventing the application from working
> correctly.
>
> ...which is explained in Error message guide as:
>
> An internal error occurred during a back channel
> request from the browser to the mid tier
> server.
> ---
> somebody mentioned this is related to a load
> balancer
> in front of Mid-tier, but we dont' have one.
>
>
> (2)
> This one is happening to all users, including to my
> admin account.
>
> Here is another one, happening to a regular user
> (probably all), but not to my admin ID:
>
> When a user saves a new incident (ITSM 7) is saved,
> user gets
> ARERR 1587
> Unknown field referenced in search line.
>
> Which is explained as:
> The field referenced in the search line is not a
> recognized field on the current form.
>
> Error message guide says that this happens if you
> type
> a bad search, but this search is triggered by code,
> to
> bring back the newly submitted incident
> -----
>
> Ideas?
>
> ARS 7.1 p02 on Sun OS 5.2
> Customized ITSM 7.0.3 p007 with SRM 2, SLM, RKM
>
> Mid-tier 7.1.00 Patch 004 on on Sun OS 5.2
> Apache Tomcat/5.5.26
> IE 6.x
> This is a brand new installation of Mid-tier.
>
> Regards.
> -Rabi Tripathi
>
>
>
>
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
