I have made them required for 2 accounts to date. Operational and product at submit, and resolution categories upon resolve.
-----Original Message----- From: Ron Legters <[EMAIL PROTECTED]> Sent: Monday, September 29, 2008 11:05 AM To: [email protected] <[email protected]> Subject: Optional Categorization for Incident Management 7 We've been live on ITSM 7 for about a month, and I'm realizing we have an Issue. Since the Categorizations on the Classification tab are optional, the vast majority of folks creating new incidents are opting out of making choices here. Probably two-thirds of the Incidents logged last week have no categorization. This makes for very bad reporting. I had assumed the OTB workflow would cause these to be required at some point, but I'm discovering that's not the case. So, I'm curious - how have other folks dealt with this issue? Thanks, Ron Legters Tools Administrator Data & Systems Services Univar USA Inc. 425.889.3952 Office 425.889.4111 Fax www.univarusa.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ###################################################################### Attention: This e-mail message is privileged and confidential. If you are not the intended recipient please delete the message and notify the sender. Any views or opinions presented are solely those of the author. This email was scanned and cleared by MailMarshal. ###################################################################### _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
