It can be done, but it is a much more substantial piece of customization than in previous versions. Proceed very thoughtfully.
Rick On Tue, Sep 30, 2008 at 8:28 AM, Koyb P. Liabt <[EMAIL PROTECTED]> wrote: > ** Hi, > > AR System 7.1, ITSM. In HPD:HelpDesk, we want to reduce the database input > of the 'Incident ID' from 15 to 12. We also plan to modify the Incident ID > from 15 to 12 in the HPD Ticket Generation form. Our team just does not > want to see all of the INC 000000000027 - they want to to trim it down a > bit. We have done this before in AR 6.3. Has anything changed in 7.x to > prevent us from doing this. And are there any other forms that need to be > modified for this to work? > ------------------------------ > Find phone numbers fast with the New AOL Yellow > Pages<http://yellowpages.aol.com/?NCID=emlweusyelp00000001> > ! > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
