Greetings, We have renamed and reorganized sites and Organizations in CTM:People data. We now need to update all HPD_Helpdesk tickets to reflect the new data. This can be manually done by opening each ticket, clicking the modify button under customer information, then clicking the save button again.
Is there a way to automate this? I just need the tickets to reflect the new customer information in CTM:People. Thanks in advance. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
