Fred, Thanks for the update. Unfortunately this doesn't work either. When I try it, it takes only the first parameter and then wipes out all the others.
There are a couple of other aspects here that tell me it has nothing to do with the login aspects though. If it was the login aspects why would the form and view even open? It opens the form and view and connects fine, but then on window open, it's supposed to do a search. It does that search, but doesn't find the corresponding record because the field parameters got wiped out. The other piece about this is, it worked fine in 7.0.1, now all of a sudden with 7.1 they've changed things that much that this no longer works? That doesn't seem quite right for a .1 release Second aspect is if it was a problem with the login parameters, why when I pass the usertimezone parameter through viewformservlet does it work correctly? Also, why when I click on the link a second time does it work correctly? The problem is with viewformservlet not handling the usertimezone parameter correctly, and it overwriting the field parameters that get passed in. The problem is there and that's where it should be fixed. Thanks, Matt ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Tuesday, October 07, 2008 1:23 PM To: [email protected] Subject: Re: Another Issue with 7.1 Mid-Tier Patch 3/4 We found ViewFormServlet has a problem when you include the user and password. Use the LoginServlet with the goto parameter instead http://MID_TIER_SERVER/arsys/servlet/LoginServlet?server=AR_SERVER&username=Bozo&pwd=TheClown&goto=/arsys/forms/AR_SERVER/FORM_X/VIEW_X?F1000000868=00001&F2020000916=XXXX&F1990001=IncidentEmail&?mode=Query Fred ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Matthew Perrault Sent: Tuesday, October 07, 2008 12:01 PM To: [email protected] Subject: Another Issue with 7.1 Mid-Tier Patch 3/4 All, Got another issue with the 7.1 Mid-Tier Patch 3 and Patch 4. Have Created an Issue with BMC: ISS03343227 Will let you know when I have a defect ID and what that Defect ID is. MS Server 2003 IIS 6 (I think) Apache/Tomcat Mid-Tier 7.1 Patch 3 (and tested with Patch 4). It appears there is a problem with how ViewFormServlet handles the User Time Zone and passed in Field Parameters. Here's the situation: We send emails from our system. In those Emails we include a URL. This URL includes parameters for the Incident #, Server, Mid-Tier, View, UserName, Password and some other field values. Well, the first time that a person clicks on the link, it appears that ViewFormServlet is wiping out all the passed field parameters with this: usertimezone=America%2FChicago. Well, the second time the user clicks on the link it all works fine and brings up the incident without issue. So, Hazarding a guess, it looks like the first time, it tries to find the User's TimeZone in the cache based on the URL that was supplied, Doesn't find it and slaps that over the top of the other parameters, then Caches the Timezone. Next Time the person clicks on the link, it pulls the timezone out of the cache and works correctly. For example: You give the URL: http://MID_TIER_SERVER/arsys/servlet/ViewFormServlet?form=FORM_X&view=VIEW_X&server=AR_SERVER&username=Bozo&pwd=TheClown&F1000000868=00001&F2020000916=XXXX&F1990001=IncidentEmail&?mode=Query<http://mid_tier_server/arsys/servlet/ViewFormServlet?form=FORM_X&view=VIEW_X&server=AR_SERVER&username=Bozo&pwd=TheClown&F1000000868=00001&F2020000916=XXXX&F1990001=IncidentEmail&?mode=Query> It will translate into the following URL: http://MID_TIER_SERVER/arsys/forms/AR_SERVER/FORM_X/VIEW_X/?usertimezone=America%2FChicago&cacheid=25255df7<http://mid_tier_server/arsys/forms/AR_SERVER/FORM_X/VIEW_X/?usertimezone=America%2FChicago&cacheid=25255df7> Then if you click on the link a second time it works. Also, If you pass the usertimezone parameter in on the first URL it will also work fine. The problem with that is now you are hardcoding a specific timezone into the URL. That won't work for us as we could have a person in the US, sending this link to some one in India and it needs to pick up that person's local timezone. Bottom Line ViewFormServlet is not picking up the TimeZone from the user's PC and handling it correctly. Thanks, Matthew Perrault __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
