Hi list, does anybody have a best practice guide or whitepaper on how to build interfaces between ITSM Incident, Problem and Change Management and 3rd party systems?
On home grown system we normally create an interface form that handles the interface actions. We never allow the 3rd party systems to write directly into the ticket form. I think this would also be a good idea with ITSM Suite. As I still quite new to the ITSM Suite, I expect mayor problems in dealing with the roles and people concept via interfaces. I greatly appreciate any hints, woes, pitfalls and other experience implementing interfaces with ITSM 7. Kind regards, Albert _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
