Hi Albert, There are interface forms for ITSM defined. Please refer to the ITSM7 integrations document: http://documents.bmc.com/supportu/documents/57/41/65741/65741.pdf
In my opinion the interface user must still have a lot of knowledge of the fields and values in ITSM7 in order to use these interfaces, but hey, it is a start and much better than ITSM 5 or 6. So what I usually do is write another form with some workflow and put that in front of the interface form. One of the benefits of using just the interface form is that BMC is supposed to make sure that if you use in in ITSM7 and you would upgrade to ITSM 7.5 or 8 it would still work. Regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Fri, Oct 10, 2008 at 9:31 AM, Albert Bihler <[EMAIL PROTECTED]> wrote: > Hi list, > > does anybody have a best practice guide or whitepaper on how > to build interfaces between ITSM Incident, Problem and Change > Management and 3rd party systems? > > On home grown system we normally create an interface form > that handles the interface actions. We never allow the 3rd party > systems to write directly into the ticket form. > > I think this would also be a good idea with ITSM Suite. > > As I still quite new to the ITSM Suite, I expect mayor > problems in dealing with the roles and people concept > via interfaces. > > I greatly appreciate any hints, woes, pitfalls and other > experience implementing interfaces with ITSM 7. > > Kind regards, > Albert > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
