On Fri, Oct 10, 2008 at 2:12 PM, Albert Bihler <[EMAIL PROTECTED]> wrote: >> ... So what I usually >> do is write another form with some workflow and put that in front of >> the interface form. > > So you are using your own interface form to talk to BMCs > interface from.
Yes, I do. This way I leave BMC's interface form in its original state. Most of the time, if you have multiple integrations, some of them will have their own set of business rules or logic that you would like to implement. So I create small and friendly interface forms per integration, which keeps it nice and manageable, and they all talk to BMC's interface form which actually takes care of the insertion in ITSM. I know it may not be the nicest solution, but it WORKS and it is fast to implement as well as easy to maintain. Furthermore, I still adhere to BMC's Best Practice to use the interface forms to communicate with ITSM. >> One of the benefits of using just the interface >> form is that BMC is supposed to make sure that if you use in in ITSM7 >> and you would upgrade to ITSM 7.5 or 8 it would still work. > > Do you really believe this marketing / sales statement? ;-) Actually, I think this is the first time they made a statement like this. And while I hope they will mature and enhance these interface forms in the future, technically they should be possible to fulfill this promise, so I don't see why they shouldn't. -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
