Hi, Michiel, thank you for the link to the appropiate document. It seems to be a good starting point.
... So what I usually do is write another form with some workflow and put that in front of the interface form.
So you are using your own interface form to talk to BMCs interface from.
One of the benefits of using just the interface form is that BMC is supposed to make sure that if you use in in ITSM7 and you would upgrade to ITSM 7.5 or 8 it would still work.
Do you really believe this marketing / sales statement? ;-) Kind regards, Albert _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
