The aliases are set automatically if you create the Product using the Application Administration Console. By default, an alias of the Product Name is created for all entries in PCT:ProductCatalog.
When you tested this to see if you could select the product for a particular Company where did you test this? In Incident? It may depend on what data was filled out in the incident or change ticket and based on if the Customer Company or Support Company were set to. Thanks Peter Lammey ESPN IT Client Architecture and Automation 860-766-4761 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of jham36 Sent: Friday, October 10, 2008 12:24 PM To: [email protected] Subject: ITSM 7 Assignment Configuration Issue I have a problem when setting up Assignments on the Assignment Configuration form for ITSM 7. I am refering specifically to the Product Categorization menus on this form. For some reason (and this is my problem), if a Product is associated with my Operating Company, it does not show up as a menu choice under product. The only way I can get these products to show up is to associate them to - Global - I opened a ticket with support, but I am not happy about the level of support lately. They told me that I needed to have aliases setup for all my Products in order for it to work. That was a bunch of horse pucky. But, I tried it anyway and it did not work. Any ideas? Thanks, James Hamilton Business Services Manager The NPD Group Inc. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" Please consider the environment before printing this e-mail. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
