At the risk of asking the obvious (I haven't followed this thread close enough and when I looked, didn't find that this had been mentioned), are there any records in the +QTS-HPD:Template form? The bit of log that you posted says the escalation isn't finding any records that match the qualification, so its not even getting as far as the set fields action.
If you really want to stretch, in one of the 6.3 patches, there was a bug that would cause ghost escalation queues. Disabling the escalations on the server, and re-enabling was the workaround. They fixed it by patch 24, so hopefully its not there in the 7.x versions, but you never know. Thad Esser Remedy Developer Atrium: Oh sure, its a lot of fun until someone loses a CI. Jase Brandon <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 10/11/2008 09:43 AM Please respond to [email protected] To [email protected] cc Subject Re: escalation ** Hello All, I am totally perplexed - I have tried every suggestion on this thread. Added a display only field to the target form - changed the filter to use 'TR.OPERATION' = "Run Managed OS" after the escalation does a set fields and sets the 'OPERATION' field to "Run Managed OS". I checked permissions, changed my escalation pool to be #1, as it was NULL. I can't figure out why this escalation is failing. If I change the OPERATION field to read/write, then manually enter "Run Managed OS", workflow fires and everything works as expected. I have tweeked this thing every which way but loose, and it just won't work. I still get the below. with Failed Qualification error. Does anyone have an idea as to why this thing is failing qualification? <ESCL> <TID: 0000001732> <RPC ID: 0000002417> <Queue: Escalation> <Client-RPC: 390603 > <USER: AR_ESCALATOR (Pool 1) > /* Sat Oct 11 2008 12:35:00.0980 */Checking +QTS:HPD:Template:ManagedOSAutoCreateNEW (enabled) : ready to fire now on +QTS-HPD:Template <ESCL> <TID: 0000001732> <RPC ID: 0000002417> <Queue: Escalation> <Client-RPC: 390603 > <USER: AR_ESCALATOR (Pool 1) > --> Failed qualification Thanks to All, Jase On Fri, Oct 10, 2008 at 4:12 PM, Danaceau, Chris < [EMAIL PROTECTED]> wrote: ** Rick we do this all the time. I use a read-only check box field on my target form. The escalation set's the field to "Yes" given the right conditions. The filter logic is: 'TR.CheckBoxField' = "Yes" -- Chris Danaceau This e-mail and its attachments are confidential and solely for the intended addressee(s). Do not share or use them without Fannie Mae's approval. If received in error, contact the sender and delete them. From: Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] On Behalf Of Trevino, Rick Sent: Friday, October 10, 2008 12:20 PM To: [email protected] Subject: Re: escalation ** Brian, would that not run every time someone modifies the record? From: Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] On Behalf Of Brien Dieterle Sent: Friday, October 10, 2008 11:07 AM To: [email protected] Subject: Re: escalation ** No qualification on the filter; it is just "on modify". I set the display-only field to $date$ for no particular reason other than that it triggers the "on modify" filter :-). Brien On Fri, Oct 10, 2008 at 8:56 AM, Trevino, Rick <[EMAIL PROTECTED]> wrote: ** Brien, once your escalation runs, what is the qualification you are using for the filter. Are you using the date field you set in the qualification ? AR 7.0.1 patch 6 Thanks ! From: Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] On Behalf Of Brien Dieterle Sent: Friday, October 10, 2008 10:42 AM To: [email protected] Subject: Re: escalation ** I have a filter that executes On Modify. So I have an escalation that sets a field to $DATE$ to trigger the modify action. This sounds like what you are doing, so I'm not sure why it doesn't work. I'm even setting a display-only field and it still works. AR 7.1 patch 003 Brien On Fri, Oct 10, 2008 at 8:30 AM, Trevino, Rick <[EMAIL PROTECTED]> wrote: ** Good morning everyone, Does anyone know how to trigger a filter from an escalation, I have tried to set up a flag and set it with an escalation so it can modify the form, to trigger the filter on modify and it does not work, but if I modified the form manually it will kick off the filter. Has anyone had to do this before, Thanks Rick __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ *IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. 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