Also have you tried deleting the escalation and filter and recreate them from scratch?
On 10/11/08, Thad K Esser <[EMAIL PROTECTED]> wrote: > At the risk of asking the obvious (I haven't followed this thread close > enough and when I looked, didn't find that this had been mentioned), are > there any records in the +QTS-HPD:Template form? The bit of log that you > posted says the escalation isn't finding any records that match the > qualification, so its not even getting as far as the set fields action. > > If you really want to stretch, in one of the 6.3 patches, there was a bug > that would cause ghost escalation queues. Disabling the escalations on > the server, and re-enabling was the workaround. They fixed it by patch > 24, so hopefully its not there in the 7.x versions, but you never know. > > Thad Esser > Remedy Developer > Atrium: Oh sure, its a lot of fun until someone loses a CI. > > > > > Jase Brandon <[EMAIL PROTECTED]> > Sent by: "Action Request System discussion list(ARSList)" > <[email protected]> > 10/11/2008 09:43 AM > Please respond to > [email protected] > > > To > [email protected] > cc > > Subject > Re: escalation > > > > > > > ** > Hello All, > I am totally perplexed - I have tried every suggestion on this thread. > Added a display only field to the target form - changed the filter to use > 'TR.OPERATION' = "Run Managed OS" after the escalation does a set fields > and sets the 'OPERATION' field to "Run Managed OS". I checked permissions, > changed my escalation pool to be #1, as it was NULL. > I can't figure out why this escalation is failing. > If I change the OPERATION field to read/write, then manually enter "Run > Managed OS", workflow fires and everything works as expected. > I have tweeked this thing every which way but loose, and it just won't > work. > I still get the below. with Failed Qualification error. Does anyone have > an idea as to why this thing is failing qualification? > > <ESCL> <TID: 0000001732> <RPC ID: 0000002417> <Queue: Escalation> > <Client-RPC: 390603 > <USER: AR_ESCALATOR (Pool 1) > /* Sat Oct 11 2008 > 12:35:00.0980 */Checking +QTS:HPD:Template:ManagedOSAutoCreateNEW > (enabled) : ready to fire now on +QTS-HPD:Template > <ESCL> <TID: 0000001732> <RPC ID: 0000002417> <Queue: Escalation> > <Client-RPC: 390603 > <USER: AR_ESCALATOR (Pool 1) > --> Failed > qualification > > Thanks to All, > > > Jase > On Fri, Oct 10, 2008 at 4:12 PM, Danaceau, Chris < > [EMAIL PROTECTED]> wrote: > ** > Rick we do this all the time. I use a read-only check box field on my > target form. The escalation set's the field to "Yes" given the right > conditions. The filter logic is: > > 'TR.CheckBoxField' = "Yes" > > -- > Chris Danaceau > This e-mail and its attachments are confidential and solely for the > intended addressee(s). Do not share or use them without Fannie Mae's > approval. If received in error, contact the sender and delete them. > > > From: Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] On Behalf Of Trevino, Rick > Sent: Friday, October 10, 2008 12:20 PM > > To: [email protected] > Subject: Re: escalation > > ** > Brian, would that not run every time someone modifies the record? > > From: Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] On Behalf Of Brien Dieterle > Sent: Friday, October 10, 2008 11:07 AM > To: [email protected] > Subject: Re: escalation > > ** > No qualification on the filter; it is just "on modify". I set the > display-only field to $date$ for no particular reason other than that it > triggers the "on modify" filter :-). > > Brien > On Fri, Oct 10, 2008 at 8:56 AM, Trevino, Rick <[EMAIL PROTECTED]> > wrote: > ** > Brien, once your escalation runs, what is the qualification you are using > for the filter. Are you using the date field you set in the qualification > ? AR 7.0.1 patch 6 > Thanks ! > > > From: Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] On Behalf Of Brien Dieterle > Sent: Friday, October 10, 2008 10:42 AM > > To: [email protected] > Subject: Re: escalation > > ** > I have a filter that executes On Modify. So I have an escalation that > sets a field to $DATE$ to trigger the modify action. This sounds like > what you are doing, so I'm not sure why it doesn't work. I'm even > setting a display-only field and it still works. AR 7.1 patch 003 > > Brien > On Fri, Oct 10, 2008 at 8:30 AM, Trevino, Rick <[EMAIL PROTECTED]> > wrote: > ** > Good morning everyone, > Does anyone know how to trigger a filter from an escalation, > I have tried to set up a flag and set it with an escalation so it can > modify the form, to trigger the filter on modify and it does not work, but > if I modified the form manually it will kick off the filter. > Has anyone had to do this before, > Thanks Rick > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > > *IMPORTANT NOTICE: This communication, including any attachment, contains > information that may be confidential or privileged, and is intended solely > for the entity or individual to whom it is addressed. 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