Jase,
I was having the same problem, what I did was created a form, ran the
same escalation push the fields to that form made the record a control
record, than with a filter I created the
Third Email I wanted since it was a timed email, by using some of the
fields in the form for the qualification,
Example:
('Status' = "Send Email") AND ('ztmp_First Name' != $NULL$) AND
('ztmp_Last Name' != $NULL$) AND ('ztmp_Incident Number' != $NULL$)
And that worked for me.
Rick
________________________________
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Janie
Sent: Monday, October 13, 2008 11:12 AM
To: [email protected]
Subject: Re: escalation
Jase,
Also turn on your SQL log in conjunction with the escalation log. You
should be able to run them to the same log file. This may give some
indication as to what qualification is failing to find any data rows in
the form. Thad has an excellent suggestion - there does need to be at
least 1 row to operate on.
Occasionally in the Escalation's qualification line, I've seen a ghost
character or 2 show up. If you open the qualification box via the
elipsis and do a <CTRL>+<END>, it will take you to the last character --
make sure the last character is at position 1 since you have no
qualfication.
HTH
Janie
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