Hello All, Sorry for the slow response - I have been fighting this all day, hoping to report back with a RESOLVED. Leonard was right, server was in dev cache mode, and using arsignal.exe -e was invoking escalation pool #1 and making the escalation fail, as I had no value in the escalation pool setting. Stopping and starting arserver caused the escalation to pass and run, now the workflow is failing. :) so I have something else to figure out. When the escalation passes and fires, it's giving the below error now: But when I kick off the workflow manually, I don't get the below error. Any ideas? This isn't part of the workflow in the escalation.Why is it trying to write to HPD:HelpDeskAssignment when the escalation fires?
<ESCL> <TID: 0000002572> <RPC ID: 0000000000> <Queue: Escalation> <Client-RPC: 390603 > <USER: AR_ESCALATOR (Pool 1) > Filter operation in escalation failed, errno=326 <ESCL> <TID: 0000002572> <RPC ID: 0000000000> <Queue: Escalation> <Client-RPC: 390603 > <USER: AR_ESCALATOR (Pool 1) > HPD:Help Desk Assignment Log : Assigned Support Organization On Mon, Oct 13, 2008 at 3:14 PM, Leonard Neely - FOJ <[EMAIL PROTECTED] > wrote: > ** > > This is a pretty long thread, but since I haven't seen a resolution yet, > I'll give a shot at another obvious, since I have not seen it specifically > suggested in this thread. But…, have you tried restarting AR Server? And > maybe even the physical server? > > > > It sounds like this activity is on a test server, so if you have not > already done so, I would try that. I see where ARSIGNAL –e was attempted, > but I've seen times where this was not enough. Also, I have seen some > rather strange things happen with escalations on 7.1, depending on whether > the server is in Development Cache Mode or not. > > > > If your server is in Development Cache Mode, you might try the following: > > 1. Change the Mode to "Production" mode. > 2. Restart AR Server > 3. Try your escalation > 4. Place back in Development Cache Mode. > 5. Restart AR Server > 6. Try your escalation. > > > > Also, can you tell us a little bit about your environment? I'm guessing > you are on ARS 7.1 since Escalation Pools come into play. > > What OS > > What DB? > > Virtual? / Physical? > > > > HTH > > > > Leonard Neely > ------------------------------ > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers > Are" html___ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
