Hi Dave,
I didn't include the entire log txt, my apologies.
It says the escalation is completing - see below, please.
I changed it it to use a qual of 'Description'!= "Managed OS", so I think
it's firing.
Please see below, last line says it fired, and completed.
Thanks so much, :)
Jase
> /* Mon Oct 13 2008 18:25:00.8010 */Checking
+QTS:HPD:Template:ManagedOSAutoCreateNEW (enabled) : ready to fire now on
HPD:Template
<ESCL> <TID: 0000000348> <RPC ID: 0000000000> <Queue: Escalation>
<Client-RPC: 390603 > <USER: AR_ESCALATOR (Pool 1)
> --> Passed -- perform actions
<ESCL> <TID: 0000000348> <RPC ID: 0000000000> <Queue: Escalation>
<Client-RPC: 390603 > <USER: AR_ESCALATOR (Pool 1)
> HTP000000000054
<ESCL> <TID: 0000000348> <RPC ID: 0000000000> <Queue: Escalation>
<Client-RPC: 390603 > <USER: AR_ESCALATOR (Pool 1)
> 0: Set Fields
<ESCL> <TID: 0000000348> <RPC ID: 0000000000> <Queue: Escalation>
<Client-RPC: 390603 > <USER: AR_ESCALATOR (Pool 1)
> OPERATION (536871160) = Run Managed OS
<ESCL> <TID: 0000000348> <RPC ID: 0000000000> <Queue: Escalation>
<Client-RPC: 390603 > <USER: AR_ESCALATOR (Pool 1)
> 1: Set Fields
<ESCL> <TID: 0000000348> <RPC ID: 0000000000> <Queue: Escalation>
<Client-RPC: 390603 > <USER: AR_ESCALATOR (Pool 1)
> Assigned Support Organization (1000000014) = Applications
<ESCL> <TID: 0000000348> <RPC ID: 0000000000> <Queue: Escalation>
<Client-RPC: 390603 > <USER: AR_ESCALATOR (Pool 1)
> Filter operation in escalation failed, errno=326
<ESCL> <TID: 0000000348> <RPC ID: 0000000000> <Queue: Escalation>
<Client-RPC: 390603 > <USER: AR_ESCALATOR (Pool 1)
> HPD:Help Desk Assignment Log : Assigned Support Organization
<ESCL> <TID: 0000000348> <RPC ID: 0000000000> <Queue: Escalation>
<Client-RPC: 390603 > <USER: AR_ESCALATOR (Pool 1)
> /* Mon Oct 13 2008 18:25:01.5200
*/+QTS:HPD:Template:ManagedOSAutoCreateNEW completed
On Tue, Oct 14, 2008 at 4:02 PM, Shellman, David <
[EMAIL PROTECTED]> wrote:
> ** Jase,
>
> Take a really close look at the log. The escalation is NOT firing. You
> need to take a really close look at the qualification with the Escalation.
> I think that an escalation without a qualification will not fire as it is
> like executing an unqualified search if you have that disallowed.
>
> Dave
>
> ------------------------------
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Jase Brandon
> *Sent:* Saturday, October 11, 2008 12:43 PM
>
> *To:* [email protected]
> *Subject:* Re: escalation
>
> ** Hello All,
> I am totally perplexed - I have tried every suggestion on this thread.
> Added a display only field to the target form - changed the filter to use
> 'TR.OPERATION' = "Run Managed OS" after the escalation does a set fields and
> sets the 'OPERATION' field to "Run Managed OS". I checked permissions,
> changed my escalation pool to be #1, as it was NULL.
> I can't figure out why this escalation is failing.
> If I change the OPERATION field to read/write, then manually enter "Run
> Managed OS", workflow fires and everything works as expected.
> I have tweeked this thing every which way but loose, and it just won't
> work.
> I still get the below. with Failed Qualification error. Does anyone have an
> idea as to why this thing is failing qualification?
>
> <ESCL> <TID: 0000001732> <RPC ID: 0000002417> <Queue: Escalation>
> <Client-RPC: 390603 > <USER: AR_ESCALATOR (Pool 1)
> > /* Sat Oct 11 2008 12:35:00.0980 */Checking
> +QTS:HPD:Template:ManagedOSAutoCreateNEW (enabled) : ready to fire now on
> +QTS-HPD:Template
> <ESCL> <TID: 0000001732> <RPC ID: 0000002417> <Queue: Escalation>
> <Client-RPC: 390603 > <USER: AR_ESCALATOR (Pool 1)
> > --> Failed qualification
>
> Thanks to All,
>
>
> Jase
> On Fri, Oct 10, 2008 at 4:12 PM, Danaceau, Chris <
> [EMAIL PROTECTED]> wrote:
>
>> ** Rick we do this all the time. I use a read-only check box field on
>> my target form. The escalation set's the field to "Yes" given the right
>> conditions. The filter logic is:
>>
>> 'TR.CheckBoxField' = "Yes"
>>
>>
>> --
>>
>> Chris Danaceau
>>
>> This e-mail and its attachments are confidential and solely for the
>> intended addressee(s). Do not share or use them without Fannie Mae's
>> approval. If received in error, contact the sender and delete them.
>>
>>
>> ------------------------------
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> [EMAIL PROTECTED] *On Behalf Of *Trevino, Rick
>> *Sent:* Friday, October 10, 2008 12:20 PM
>>
>> *To:* [email protected]
>> *Subject:* Re: escalation
>>
>> **
>>
>> Brian, would that not run every time someone modifies the record?
>> ------------------------------
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> [EMAIL PROTECTED] *On Behalf Of *Brien Dieterle
>> *Sent:* Friday, October 10, 2008 11:07 AM
>> *To:* [email protected]
>> *Subject:* Re: escalation
>>
>>
>>
>> **
>>
>> No qualification on the filter; it is just "on modify". I set the
>> display-only field to $date$ for no particular reason other than that it
>> triggers the "on modify" filter :-).
>>
>> Brien
>>
>> On Fri, Oct 10, 2008 at 8:56 AM, Trevino, Rick <[EMAIL PROTECTED]>
>> wrote:
>>
>> **
>>
>> Brien, once your escalation runs, what is the qualification you are using
>> for the filter. Are you using the date field you set in the qualification ?
>> AR 7.0.1 patch 6
>>
>> Thanks !
>>
>>
>> ------------------------------
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> [EMAIL PROTECTED] *On Behalf Of *Brien Dieterle
>> *Sent:* Friday, October 10, 2008 10:42 AM
>>
>>
>> *To:* [email protected]
>> *Subject:* Re: escalation
>>
>>
>>
>> **
>>
>> I have a filter that executes On Modify. So I have an escalation that
>> sets a field to $DATE$ to trigger the modify action. This sounds like what
>> you are doing, so I'm not sure why it doesn't work. I'm even setting a
>> display-only field and it still works. AR 7.1 patch 003
>>
>> Brien
>>
>> On Fri, Oct 10, 2008 at 8:30 AM, Trevino, Rick <[EMAIL PROTECTED]>
>> wrote:
>>
>> **
>>
>> Good morning everyone,
>>
>> Does anyone know how to trigger a filter from an escalation,
>>
>> I have tried to set up a flag and set it with an escalation so it can
>> modify the form, to trigger the filter on modify and it does not work, but
>> if I modified the form manually it will kick off the filter.
>>
>> Has anyone had to do this before,
>>
>> Thanks Rick
>>
>>
>>
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