Look in your filter log for the actual problem. It appears that another filter is firing (due to the record change) and is leaving a required field NULL (Error # 326). If you had the filter log turned on when the escalation fired you can look in it for <TID: 0000000348> to see what filters fired when the escalation ran. If not then turn it on and check it for the TID in that escalation log. Fred
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jase Brandon Sent: Wednesday, October 15, 2008 8:54 AM To: [email protected] Subject: Re: escalation ** Hi Dave, I didn't include the entire log txt, my apologies. It says the escalation is completing - see below, please. I changed it it to use a qual of 'Description'!= "Managed OS", so I think it's firing. Please see below, last line says it fired, and completed. Thanks so much, :) Jase > /* Mon Oct 13 2008 18:25:00.8010 */Checking +QTS:HPD:Template:ManagedOSAutoCreateNEW (enabled) : ready to fire now on HPD:Template <ESCL> <TID: 0000000348> <RPC ID: 0000000000> <Queue: Escalation> <Client-RPC: 390603 > <USER: AR_ESCALATOR (Pool 1) > --> Passed -- perform actions <ESCL> <TID: 0000000348> <RPC ID: 0000000000> <Queue: Escalation> <Client-RPC: 390603 > <USER: AR_ESCALATOR (Pool 1) > HTP000000000054 <ESCL> <TID: 0000000348> <RPC ID: 0000000000> <Queue: Escalation> <Client-RPC: 390603 > <USER: AR_ESCALATOR (Pool 1) > 0: Set Fields <ESCL> <TID: 0000000348> <RPC ID: 0000000000> <Queue: Escalation> <Client-RPC: 390603 > <USER: AR_ESCALATOR (Pool 1) > OPERATION (536871160) = Run Managed OS <ESCL> <TID: 0000000348> <RPC ID: 0000000000> <Queue: Escalation> <Client-RPC: 390603 > <USER: AR_ESCALATOR (Pool 1) > 1: Set Fields <ESCL> <TID: 0000000348> <RPC ID: 0000000000> <Queue: Escalation> <Client-RPC: 390603 > <USER: AR_ESCALATOR (Pool 1) > Assigned Support Organization (1000000014) = Applications <ESCL> <TID: 0000000348> <RPC ID: 0000000000> <Queue: Escalation> <Client-RPC: 390603 > <USER: AR_ESCALATOR (Pool 1) > Filter operation in escalation failed, errno=326 <ESCL> <TID: 0000000348> <RPC ID: 0000000000> <Queue: Escalation> <Client-RPC: 390603 > <USER: AR_ESCALATOR (Pool 1) > HPD:Help Desk Assignment Log : Assigned Support Organization <ESCL> <TID: 0000000348> <RPC ID: 0000000000> <Queue: Escalation> <Client-RPC: 390603 > <USER: AR_ESCALATOR (Pool 1) > /* Mon Oct 13 2008 18:25:01.5200 */+QTS:HPD:Template:ManagedOSAutoCreateNEW completed On Tue, Oct 14, 2008 at 4:02 PM, Shellman, David <[EMAIL PROTECTED]> wrote: Jase, Take a really close look at the log. The escalation is NOT firing. You need to take a really close look at the qualification with the Escalation. I think that an escalation without a qualification will not fire as it is like executing an unqualified search if you have that disallowed. Dave ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jase Brandon Sent: Saturday, October 11, 2008 12:43 PM To: [email protected] Subject: Re: escalation Hello All, I am totally perplexed - I have tried every suggestion on this thread. Added a display only field to the target form - changed the filter to use 'TR.OPERATION' = "Run Managed OS" after the escalation does a set fields and sets the 'OPERATION' field to "Run Managed OS". I checked permissions, changed my escalation pool to be #1, as it was NULL. I can't figure out why this escalation is failing. If I change the OPERATION field to read/write, then manually enter "Run Managed OS", workflow fires and everything works as expected. I have tweeked this thing every which way but loose, and it just won't work. I still get the below. with Failed Qualification error. Does anyone have an idea as to why this thing is failing qualification? <ESCL> <TID: 0000001732> <RPC ID: 0000002417> <Queue: Escalation> <Client-RPC: 390603 > <USER: AR_ESCALATOR (Pool 1) > /* Sat Oct 11 2008 12:35:00.0980 */Checking +QTS:HPD:Template:ManagedOSAutoCreateNEW (enabled) : ready to fire now on +QTS-HPD:Template <ESCL> <TID: 0000001732> <RPC ID: 0000002417> <Queue: Escalation> <Client-RPC: 390603 > <USER: AR_ESCALATOR (Pool 1) > --> Failed qualification Thanks to All, Jase On Fri, Oct 10, 2008 at 4:12 PM, Danaceau, Chris <[EMAIL PROTECTED]> wrote: ** Rick we do this all the time. I use a read-only check box field on my target form. The escalation set's the field to "Yes" given the right conditions. The filter logic is: 'TR.CheckBoxField' = "Yes" Chris Danaceau ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Trevino, Rick Sent: Friday, October 10, 2008 12:20 PM To: [email protected] Subject: Re: escalation Brian, would that not run every time someone modifies the record? ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Brien Dieterle Sent: Friday, October 10, 2008 11:07 AM To: [email protected] Subject: Re: escalation No qualification on the filter; it is just "on modify". I set the display-only field to $date$ for no particular reason other than that it triggers the "on modify" filter :-). Brien On Fri, Oct 10, 2008 at 8:56 AM, Trevino, Rick <[EMAIL PROTECTED]> wrote: Brien, once your escalation runs, what is the qualification you are using for the filter. Are you using the date field you set in the qualification ? AR 7.0.1 patch 6 Thanks ! ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Brien Dieterle Sent: Friday, October 10, 2008 10:42 AM To: [email protected] Subject: Re: escalation I have a filter that executes On Modify. So I have an escalation that sets a field to $DATE$ to trigger the modify action. This sounds like what you are doing, so I'm not sure why it doesn't work. I'm even setting a display-only field and it still works. AR 7.1 patch 003 Brien On Fri, Oct 10, 2008 at 8:30 AM, Trevino, Rick <[EMAIL PROTECTED]> wrote: Good morning everyone, Does anyone know how to trigger a filter from an escalation, I have tried to set up a flag and set it with an escalation so it can modify the form, to trigger the filter on modify and it does not work, but if I modified the form manually it will kick off the filter. Has anyone had to do this before, Thanks Rick _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
