Thanks.. I haven't checked as yet if its working today but when I did try from IE instead of from firefox yesterday, it worked on IE, but continued to fail on Firefox. I have my firefox local cache to delete on closing firefox, so even after doing that and reopening firefox, no go..
So whatever they did has probably impacted firefox users. Joe ----- Original Message ---- From: David.M Clark <[EMAIL PROTECTED]> To: [email protected] Sent: Wednesday, October 15, 2008 10:50:05 AM Subject: Re: Support sites link to view/modify issues not working? I've been getting similar "caught exception" errors too. BMC/Remedy Tech Support advised the following: "Please add www.bmc.com and *.bmc.com to your trusted sites. Also, clear the cookies and history, then close the browser and open a new browser and login. Once logged in, try to subscribe again and you should have access." That doesn't work of course. I guess deleting arf and arv files can't be far away. -D David M Clark Remedy Programmer/Analyst >>> Joe DeSouza <[EMAIL PROTECTED]> 10/14/2008 3:25 PM >>> This is what I get in a prompt when I login to support and click on the View/Update Issue link Caught exception :inMenudef is null Last time I got a similar error was about a couple of weeks ago and was told they were upgrading the application with new def files. Something wrong again? Joe _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
