Here is what I did:
1. Rename the folder
C:\Program Files\Common Files\Business Objects\3.0
To
C:\Program Files\Common Files\Business Objects\3.0_OLD
2. Reinstall the Remedy user client. This forces the install to reinstall the
crystal link.
3. Checked under Control Panel -> Admin Tools -> ODBC Sources -- If there are
two Remedy ODBC Drivers listed I removed the older one and left the one which
was just installed as part of the client re-install.
i verified the user is now able to run reports just fine.
Thanks!
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