There are old posts about this. We've had numerous problems. Our Crystal reports were created the old way ... button with active links that run a macro !!
If you have it that way you have to change it to the Open Window method / Report form method. Susan On Wed, Oct 15, 2008 at 12:50 PM, Robert Dalton <[EMAIL PROTECTED]> wrote: > Environment is Unix / Oracle / ARS 7.01 / ITSM 7.03 > > A user attempts to run a report via the client software and receives this > error: An error occurred while generating the Crystal report: 0x80004003 - > Invalid pointer (ARERR 1904). > > The error messages document only states that it is a Crytal error and to > consult the Crystal documentation. > > Other people can run reports just fine. I've uninstalled and reinstalled > the Remedy ODBC driver, and the Remedy client software is this did not > resolve the problem. I've looked at the person's profile and everything > seems fine. I also had the user type in the server name and port number on > the Tools->Options->Advanced Tab under reporting server and this did not > resolve the problem either. > > Has anyone else seen this error before. > > Thanks, > > Robert Dalton > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
