All, Got some strange behaviour - we've got the F5/Refresh functionality being disabled under specific circumstances - its fine when opening an incident from a table form, or from some workflow, but do a search over a form, double click on one of the results, it opens up, and the F5 button is not available. This happens on all forms, from simple group definitions through to considerably more complex incident forms.
How do you go about disabling/enabling F5? I've gone through workflow logs, and there's nothing thats particularly obvious. We're running on ARS 7.0.1 (patch 006)/Solaris/Oracle, no ootb applications. Regards Dave This e-mail has been scanned for viruses by the Cable & Wireless e-mail security system - powered by MessageLabs. For more information on a proactive managed e-mail security service, visit http://www.cw.com/uk/emailprotection/ The information contained in this e-mail is confidential and may also be subject to legal privilege. It is intended only for the recipient(s) named above. If you are not named above as a recipient, you must not read, copy, disclose, forward or otherwise use the information contained in this email. If you have received this e-mail in error, please notify the sender (whose contact details are above) immediately by reply e-mail and delete the message and any attachments without retaining any copies. Cable and Wireless plc Registered in England and Wales.Company Number 238525 Registered office: 3rd Floor, 26 Red Lion Square, London WC1R 4HQ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
