I haven't used it yet in my environment but I believe it is used to rate the Change Manager on the Change Request. Based on the rating, you can base your Risk configuration to look at Performance Rating when it calculated the Risk level of the change. I am not sure where in their Mean Average algorithm this falls into. The idea is if a Change Manager has a consistent poor perf rating, then the risk of the change becomes higher.
I think this is explained in the ITSM Change User Guide. It would be great if someone who has used this functionality can respond as to how effective it is or how it is calculated with the OOTB algorithm for Risk. Tauf Chowdhury | Forest Laboratories, Inc. Sr. Analyst Office: 631.858.7765 ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ranjith Sent: Tuesday, October 21, 2008 3:23 PM To: [email protected] Subject: CM - Performance Rating Field ** Hello All, At Close Out stage on Infrastructure Change, there is a required field called "Performance Rating" -- can set from 1-5. what's the use of this field? If so, we need to define what 1 - 5 means. CM Version 7.0.03 Patch 007 Thanks, Ranjith Kariminlla __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ********************************************************************** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
