Misi,
That is still the case, at least in 7.00.01 patch4. However and please take note, even if the user who receives the message chooses the No option all workflow for that form will fire but that will be no commit action. I found this out the hard way. I have a filter that consumes a web service to create a ticket in another system. This filter still fires and creates a ticket even though there was no change to the ticket on my side from the second user. Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice Sent: Thursday, October 23, 2008 8:15 AM To: [email protected] Subject: Re: Two users updating the same ticket ** I have encountered this during testing so it is still there. -----Original Message----- From: Misi Mladoniczky <[EMAIL PROTECTED]> To: [email protected] Sent: Thu, 23 Oct 2008 7:56 am Subject: Two users updating the same ticket Hi, In the old days, if two users updated the same record simultaneously, the user who is last to save the change got a prompt looking something like this: "the record has been updated since you retrieved it, overwrite?" This does not seem to be the case any longer. Anyone else recognize this? I am currently on ARServer/ARUser 7.1 patch 5. I am 100% that this was the case in version 2.0... Best Regards - Misi, RRR AB, http://rrr.se <http://rrr.se/> ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org <http://www.arslist.org/> Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> ARSlist: "Where the Answers Are" ________________________________ McCain or Obama? Stay updated on coverage of the Presidential race while you browse - Download Now! <http://pr.atwola.com/promoclk/100000075x1211139166x1200680084/aol?redir =http://toolbar.aol.com/elections/download.html?ncid=emlweusdown00000002 > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
