Has anyone implemented a customization to require a work info entry to be created when an incident is updated? We have a process that is working, but it is starting to create other problems. I'm curious to see how others handle this situation.
ARS 7.01 patch 5, ITSM 7.0.2 Thanks! Melissa _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
