Hello List,
I need some inputs on creating an Automated E-mail application where a Customer sends an ordinary e-mail to an inbox which will be submitted to the ARS Inbox. I am planning to have all the e-mails from this inbox get submitted to a holding form where I can have choice of creating a new ticket, add to existing ticket or deleting the e-mail. I am planning on having a filter fire when a new E-mail arrives so it gets submitted to the Email Holding form where agents can take further actions on the email. Any input will be much appreciated. Thanks! Manjari R. Shrestha Junior Programmer Analyst SAIC 12530 Parklawn Drive, Suite 350 Rockville, MD 20852 Office: (301) 998-7364 [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
