Christie, Just remember that if you are using CMDB and any sort of discovery tool, topology, reconciliation, it will use OOTB product categorization such as Hardware, System, Laptop. Keep this in mind before you start releasing your own "custom" product cats.
Tauf Chowdhury | Forest Laboratories, Inc. Sr. Analyst Office: 631.858.7765 ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pargeter, Christie :CO IS Sent: Wednesday, October 29, 2008 7:00 PM To: [email protected] Subject: Product Categories & CMDB Verification Hi All - we are going to be moving to ITSM 7 in the next few months but we wanted to verify some things before we go too far & have to do a lot of rework. What we wanted to verify was the Product Catalog. We are assuming that the CMDB, Incident (Assignment & Resolution), Change, Knowledge Management, ... use the same catalog (e.g., if we add something it is available in all the modules). Is that correct or am I way off base? Thanks!!! ________________________________ Christie Pargeter Legacy Health System IS - Programming SR Technical Analyst [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> System Office tel: 503-415-5149 __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ********************************************************************** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
