Just wondering -- would you like to provide visibility into the
schedules of the people on-call?
Example:
A person might want to see their schedule in a calendar format for the
week?
A manager might want to see their groups schedule for a week?
If so - please take a look at Kinetic Calendar.
http://www.kineticdata.com/Products/KineticCalendar/index.html
The original goal of Kinetic Calendar was to be able to view "On-call
schedules" for Remedy. However, we built it much more generically than
that - and most people use it to view change management information.
We actually have a writeup on how to use Kinetic Calendar to view/
manage/change your on-call schedule of people for ITSM7 -- if you have
interest - let me know.
Thanks,
-John
--
John David Sundberg
235 East 6th Street, Suite 400B
St. Paul, MN 55101
(651) 556-0930-work
(651) 247-6766-cell
(651) 695-8577-fax
[EMAIL PROTECTED]
On Oct 30, 2008, at 2:58 PM, lisakemes wrote:
I've decided to go with Fred's suggestion and just have the user click
on a
start time and end time as to when they are on call.
One question, have you had any problems with DST?
Grooms, Frederick W wrote:
No. None of the users have asked for that option (shhhh, Dont give
them the idea). Our on call data is like...
Group User Start End
Remedy Fred 2/6/2008 8:00 AM 2/13/2008 8:00 AM
Remedy Fred 2/13/2008 8:00 AM 2/20/2008 8:00 AM
Fred
________________________________
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Thursday, February 21, 2008 1:48 PM
To: [email protected]
Subject: Re: On Call System
**
Another question, do you have a recurring option? So someone could
enter a start date and end date (let's say 5:00pm to 7:00am) and then
"recur" that for 7 days or weeks or months?
________________________________
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Thursday, February 21, 2008 2:39 PM
To: [email protected]
Subject: Re: On Call System
**
What we do here is give the user's start and end fields so we don't
have
to have a record per day. A group that may have 1 person on call
for a
week would only have 1 record instead of 7. When displaying the on
call
we show any record whose start <= $TIMESTAMP$ and end >= $TIMESTAMP$.
To validate on Submit or Modify we check that the Start Date/Time = an
ending Date/Time for the same group (or this start is in between
another
records start/end dates).
Showing it in a calander is a bit trickier but can be done.
Fred
________________________________
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Thursday, February 21, 2008 1:01 PM
To: [email protected]
Subject: Re: On Call System
**
The application is going to cover a year. Each group is going to have
their own oncall schedule so that our help desk knows who to call
after
hours for an urgent ticket. We are a 24/7 shop.
It's all in Microsoft Access right now (a different access database
for
each group that I tie in all together through a website). It's
horrible
to maintain, so we are going to develop something in the AR System
(7.0.1 Patch 005, Windows 2003, Oracle 10i)
________________________________
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ben Cantatore
Sent: Thursday, February 21, 2008 1:48 PM
To: [email protected]
Subject: Re: On Call System
**
Lisa,
Can you provide a little more information about your app? For example
how is the user prompted for his/her oncall schedule? What period of
time does this cover, week, month, reoccurring, variable? Just off
the
top of my head, if you were getting the users to enter their oncall
schedule for let's say a month, then all you need to do is a
tablewalk
check for days missing between the beginning and end of the month.
Assuming this was a 24/7 shop.
Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946
"Kemes, Lisa" <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)"
<[email protected]>
02/21/2008 01:11 PM
Please respond to
[email protected]
To
[email protected]
cc
Subject
On Call System
**
I'm creating an on call system for our company and I would like to
make
sure that the end user does not accidentally skip a date or a time.
So when they are entering information as to who is on call I don't
want
(this would be in a table):
Feb 20 Lisa Kemes
Feb 22 Lisa Kemes
Feb 23 Lisa Kemes
I would like them to see:
Feb 20 Lisa Kemes
Feb 21
Feb 22 Lisa Kemes
Feb 23 Lisa Kemes
Is there any easy way to do this? (other than creating a separate
table
with every hour and date on it).
Just wondering/brain storming....
Lisa Kemes
AR System Developer
Tyco Electronics
717-810-2408 tel
717-810-2124 fax
[EMAIL PROTECTED]
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