I just thought I would share this with everyone, since I solved the problem myself (the check is in the mail).
It was a .dll issue caieventcmd.dll from the latest Change Management (7.0.3 Patch 008) install has a date of "7/28/08 10:06 AM" The root problem is the ar.cfg line: Plugin: "D:\Program Files\AR System Applications\<server name>\BMC Remedy Change Management\bin\caieventcmd.dll" I renamed the new to a backup and copied caieventcmd.dll from the Incident Management directory. The date of the old was "11/23/07 10:59 AM" I no longer get the ARERR (8760) or the ARERR (8755) errors. I don't know if this has to do with our environment or what, but the older .dll did resolve the problem. We are a Windows 2003 Server environment, but we have not upgraded to Java 6 (due to other problems). I don't know what is in this .dll, but perhaps it only works with Java 5 and we need to upgrade to get it to work with the 7/28/08 copy. Just thought I'd share this so that if you see this, it will be in the ARSLIST Knowledgebase. Gordon M. Frank Remedy Skilled Professional ITIL V3 Certified Lockheed Martin ________________________________ From: Frank, Gordon M. (CMS/CTR) Sent: Thursday, October 30, 2008 7:40 AM To: [email protected] Cc: Frank, Gordon M. (CMS/CTR) Subject: RE: REMEDY.ARF.CAI Error Message when Creating Request I am also having this problem. It usually comes back with ARERR 8760 or ARERR 8755 Has anyone seen this before? Gordon M. Frank Remedy Skilled Professional ITIL V3 Certified Lockheed Martin ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Abdullah Baytops Sent: Wednesday, October 29, 2008 1:20 PM To: [email protected] Subject: REMEDY.ARF.CAI Error Message when Creating Request Hello Listers I am receiving the following error when trying to create ticket from the Requester screen we are receiving the following message: The specified plug-in does not exist: REMEDY.ARF.CAI Below you will see some of my ar.cfg file: ( Any insight would be appreciated) Plugin: "C:\Program Files\AR System Applications\(SERVERNAME)\BMC Remedy Change Management\bin\caieventcmd.dll" Plugin: "C:\Program Files\AR System Applications\(SERVERNAME)\BMC Remedy Change Management\bin\ardbcQuery.dll" Plugin-Path: C:\Program Files\AR System Applications\(SERVERNAME)\BMC Atrium CMDB\server\bin Plugin: "C:\Program Files\AR System Applications\(SERVERNAME)\BMC Remedy Change Management\bin\arfcbdata.dll" Plugin: "C:\Program Files\AR System Applications\(SERVERNAME)\BMC Remedy Incident Management\bin\caieventcmd.dll" AE-Trace: ON AE-Trace-File: C:\Program Files\AR System\(SERVERNAME)\Arserver\Db\AeTrace.log AE-Log-File: C:\Program Files\AR System\(SERVERNAME)\Arserver\Db\ae.log AE-Log: ON CMDB-Install-Directory: C:\Program Files\AR System Applications\(SERVERNAME)\BMC Atrium CMDB Application-Enable: T Plugin: arapprove.dll Private-RPC-Socket: 390635 2 2 Private-RPC-Socket: 390620 2 2 Private-RPC-Socket: 390603 1 1 Private-RPC-Socket: 390601 1 1 Full-Text-Temp-Directory: C:\Documents and Settings\Local Settings\Temp Full-Text-Collection-Directory: C:\Program Files\Hummingbird\SearchServer60\fultext Full-Text-Configuration-Directory: C:\Program Files\Hummingbird\SearchServer60\fultext Plugin: arealdap.dll Plugin: ardbcldap.dll Plugin: ardbcconf.dll Plugin: FlashboardObject.dll Plugin: ServerAdmin.dll Plugin: reportplugin.dll Plugin: caieventcmd.dll Register-With-Portmapper: T Server-Name: (SERVERNAME) Db-Character-Set: UTF-16 Sybase-Server-Name: (SERVERNAME) Currency-Ratio-Client-Refresh-Interval: 60 Multiple-ARSystem-Servers: F Server-directory: C:\Program Files\AR System\(SERVERNAME)\Arserver\Db __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
