I've also seen a similar problem when using a load balancer and the
mid-tier.  This only happens if the load balancer is not configured
correctly.  Does it show the proper UID for the user in the bottom of
the browser?

________________________________

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Eric Cleereman (IT)
Sent: Monday, November 10, 2008 8:40 AM
To: [email protected]
Subject: Re: Non-admin user can suddenly access admin page holders and
tabs


** 

I've seen this a couple times previously.  This only happened right
after I made a change to a form, prior to mid-tier having re-cached it.
Flushing the cache seemed to fix it.

 

This last happened on 6.3, prior to patch 21.  I can't say if it's still
an issue, as it was an intermittent issue, but it hasn't happened
anytime recently.

 

Eric Cleereman 
 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Trond Valen
Sent: Monday, November 10, 2008 9:17 AM
To: [email protected]
Subject: Non-admin user can suddenly access admin page holders and tabs

 

** Hi

I have discovered in Remedy ARS 6.3 that non-admin users get access to
page holders and tabs that were given no permissions (i.e. only the
admin should see them). Not all the admin tabs on the page holder are
shown either, only some of them. This seems to cause some strange
effects on the mid-tier; users can not set fields on the admin tabs that
are actually not visible to the user. Does anyone know about this bug
and how it can be avoided?

Brgds
Trond
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