You need to submit a ticket to BMC support. This was reported as a bug and I have not seen the fix being included in any patch.
-----Original Message----- From: Begosh, Kevin <[EMAIL PROTECTED]> To: [email protected] Sent: Wed, 12 Nov 2008 10:01 am Subject: SLM issues with HPD:Help Desk ** I am having some issue with SLM coloring and HPD:Help Desk.? We have SLM defined so that it only fires for User Service Restoration incidents and not Service Request.? Recently we started having issues in that some of the incidents are being colored when they are service requests and they are not suppose to.? Also User Service Restoration incidents are showing up without colors when they are suppose to have colors.? Has anyone ever had any issues with this.? We recently upgraded to AR Server 7.1 patch 4 and Incident 7.03 patch 8.? If anyone needs more information please let me know. ? Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] ? __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
