Gary, This may not be the answer (or you have already checked this), but have you checked the 6.3 Admin tool under Server Information/Configuration to see how your "Allow Unqualified Searches" is set.
Mac Rhoades Sr. Remedy Developer IT Application Development DataPath, Inc. 678-252-4364 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Wednesday, November 12, 2008 11:33 AM To: [email protected] Subject: User having issue printing reports. ** ARS Server version 6.3, user tool 7.1p4. Non-admin users, whenever they select one or more tickets, and then go to Tools -> reporting and then select a report, whenever they try to run the report, they get the error saying that no unqualified searches are allowed. I log in to the same computer with my admin account, run the report, and viola! It works like a charm. I thought that maybe there was an issue with the Request ID field, since I believe that whenever you select a range of tickets, remedy will re-run a new query at creation time of the report that simply says : " Request ID = "xxx" OR 'Request ID' = "xyy" OR....... Until it has all of the tickets. The Request ID is on an Admin-Only tab. I thought that might be causing an issue, so I moved it off of the tab and made it hidden. The user still cannot run the reports though. This does not seem to be an issue with the 6.3 WUT. Does anyone have any idea of what is up, doc? Thanks, Gary __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ Disclaimer for DataPath This electronic message, together with any attachments, is intended exclusively for the individual or entity to which it is addressed. This communication may contain information that is privileged or confidential and is the intellectual property of the sender. If you are not the named addressee, you are expressly prohibited from reading, printing, retaining, copying, distributing or disseminating this message or any part of it or any attachments or any information contained therein. Doing so may be actionable under state or federal laws. If you have received this message in error, please notify the sender immediately either by phone (866-855-3800) or reply to this e-mail and immediately delete all copies of this message and any attachments. All electronic messages and attachments sent and received are subject to monitoring, reading and archival by DataPath. The recipient of this electronic message is responsible for ensuring that it and any attachments are free from "viruses" or other software or defects that may affect any computer system into which it is received or opened. DataPath accepts no responsibility for any damage that may arise from the receipt or use of this electronic message or any attachments. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
