Hi Tony
Yes indeed, this is the product that we developed in conjunction with Itel Office, and I’m probably quite biased, but it does work very well indeed. It was initially developed against Avaya, but is not ported to work with most mainline ACD’s. It’s being used by many customers from smaller helpdesks through to larger call centers. It’s possible to implement simple screen-pop functionality or to go for a full-on soft-phone with ACD functionality and transferring tickets between agents. Let me know if you want to have a chat about it. Cheers, Phil Phil Hogan Tiberone Technologies Limited Golden Cross House 8 Duncannon Street London WC2N 4JF United Kingdom M +44 7957 136 391 T +44 2074 845 069 F +44 870 831 0381 www.tiberone.com [EMAIL PROTECTED] About Tiberone Technologies Founded in 2000,Tiberone Technologies specialises in Computer Telephony Integration, Mobile Communications and Web Deployment technologies and has become a leading provider of innovative Customer Service Management tools and solutions. Through a combination of Consulting, Systems Integration, Education and Support services, Tiberone Technologies helps leading organisations achieve significant savings from existing customer service management infrastructures by deploying cost effective and easy to implement technologies. Confidentiality This message, and any associated files, is intended only for the use of the individual or entity to which it is addressed and may contain information that is confidential or subject to copyright. If you are not the intended recipient please note that any copying or distribution of this message, or files associated with this message, is strictly prohibited. If you have received this message in error, please notify us immediately at [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tony Hartley Sent: 12 November 2008 15:27 To: [email protected] Subject: Re: Computer telephony for Avaya ** I have also found this: http://www.iteloffice.com/products/cti_for_remedy.html Anyone have any experience using? Tony ________________________________ From: Joe DeSouza <[EMAIL PROTECTED]> To: [email protected] Sent: Tuesday, 11 November, 2008 22:36:26 Subject: Re: Computer telephony for Avaya ** Look at the bottom of this page.. http://www.simplicti.com/web3/content/view/60/37/ Joe ________________________________ From: Tony Hartley <[EMAIL PROTECTED]> To: [email protected] Sent: Tuesday, November 11, 2008 3:47:05 PM Subject: Computer telephony for Avaya ** Hello I am looking to integrate a Remedy custom application with an Avaya telephone system. Can anyone point me to computer telephony integration software for an Avaya? Tony __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___
