Hello again,
ARS 7.1
AM/IM 7.0.3
OS: MS 2003 Enterprise
DB: Oracle 10
At short notice I have been asked to help some fellow worker having problems
with Change Management 7.0.3.
The truth is, I have not worked with previous versions let alone 7.0 but this
may not have anything to do with ITSM anyway.
I am told they have recently installed CM on top of a working ITSM7.0.3 with IM
and AM . The problem they are having at the moment is starting up the server.
It takes, I am told, some 30 minutes to get the system up and running.
I need to prepeare myself as I have very little time and need to know where to
look.
Have you had the same problem in the past?
Have you had a problem not too disimilar to this one and how did you go about
resolving it?
I am thinking the first step to take is to enable the server logs API/SQL and
scan them for any dogy queries and check the ar.cfg file for anything that
could be slowing the server at start up.
There must surely be other things to check not only at the sever level but the
databse as well!!!
Your help is very much appreciated.
Regards
frex
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
