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Kevin, I would look at the code in your custom authenticator jar file located on the mid tier and see how it works out the user name. It seems that after the migration it cannot get the user name. Hope this gets you some idea. Jiri Pospisil IT Services LCH.Clearnet From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin Sent: 17 November 2008 23:11 To: [email protected] Subject: Single Sign On (SSO) Issue ** I am having an issue with Single Sign On. I have a current environment for the mid tier, IIS, Servlet Exec where SSO works. We are looking to change from Servlet to Tomcat on our mid tier servers. In doing so it looks like SSO is not working anymore. SSO is not "Supported" by BMC from what I have been told so my options are limited. I was told by BMC that there should be no issue changing what we have with SSO from Servlet exec to tomcat. We are on mid tier 7.1 patch 4, windows 2003, IIS. All the configurations on the AR Server is fine because it was working before. When I load the mid tier the log in screen pops up and no visible errors appear. From logging I am getting the following issues - Trying to load configuration arsys_api.xml - Could not load optional configuration arsys_api.xml - Trying to load configuration default.xml - constructor(arcatalog) - Trying to load configuration arsys_api.xml - Could not load optional configuration arsys_api.xml - Trying to load configuration default.xml - Connects to ARServer *servername* through [EMAIL PROTECTED]<mailto:[EMAIL PROTECTED]> - Api source is identified as: AP675689916919Q6UhSQhwYAAAKQAA SSO: Initialization: Version 2.05e SSO: Property values were loaded. usermethod:remoteuser usercase:lower removedomain:T headername: attname: authmethod:default authcustom: debuglogging:T - Unable to find required classes (javax.activation.DataHandler and javax.mail.internet.MimeMultipart). Attachment support is disabled. SSO ERROR: RemoteUser name is null or empty. Using default login page - Connects to ARServer *servername* through [EMAIL PROTECTED]<mailto:[EMAIL PROTECTED]> SSO ERROR: RemoteUser name is null or empty. Using default login page SSO ERROR: RemoteUser name is null or empty. Using default login page it also makes reference to the custom authenticator failed, and that it is using the default one. And for the sake of the email I removed my server name under *servername*, so that part was just my servers name. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED]<mailto:[EMAIL PROTECTED]> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ************************************************************************************************* This email is intended for the named recipient(s) only. Its contents are confidential and may only be retained by the named recipient(s) and may only be copied or disclosed with the consent of LCH.Clearnet Limited. If you are not an intended recipient please delete this e-mail and notify [EMAIL PROTECTED] The contents of this email are subject to contract in all cases, and LCH.Clearnet Limited makes no contractual commitment save where confirmed by hard copy. LCH.Clearnet Limited accepts no liability, including liability for negligence, in respect of any statement in this email. LCH.Clearnet Limited, Registered Office: Aldgate House, 33 Aldgate High Street, London EC3N 1EA. Recognised as a Clearing House under the Financial Services & Markets Act 2000. Reg in England No.25932 Telephone: +44 20 7426 7000 Internet: http://www.lchclearnet.com ************************************************************************************************* _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
