It turns out that the problem is with the admin tool. We're running 7.0.01p003 and the issue was resolved in patch 4.
-Matt Matthew C. Gayford Application Developer & Remedy Administrator University of North Carolina Wilmington (910) 962-7177 From: "Gayford, Matthew C." <[EMAIL PROTECTED]> Date: Fri, 17 Oct 2008 09:53:00 -0400 Subject: Escalation Action Changing Pushed Field List, I've got an escalation that pushes values from HPD:Help Desk to a staging form. One of the values I want to push is $Status History.Resolved.USER$. However, each time I select that field or type it in and press modify action, it switches it to $Status History.New.USER$. Has anyone seen this before? Any suggestions? Go home early? ARS & ITSM 7.0.01p003, MSSQL 05 Thanks, Matt Matthew C. Gayford Technology Research & Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
