I'd take the message at face value,i.e. check to see if the database is
up/running.  If it's not up, I'd look into why (check database log
files).  If it is up, I'd look into why Remedy can't connect - recent
changes, for example.  Especially database changes (such as Remedy id's
password).

Mike White
EMail [EMAIL PROTECTED]
Office 813.978.2192

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Remedy Maniac
Sent: Friday, November 21, 2008 04:51
To: [email protected]
Subject: database connection fails

hello list,

when trying to start the server I get the follow error:
390600 : Cannot initialize contact with SQL database (ARERR 551)
Has anybody ever seen this?
Any idea?
Thanks
Serouche

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