Hi All, Anyone have issues will SLM were overall stop time is missing. Trying to figure out when SLA's are met and the date is blank, this happens a lot and I need to get this resolved.
Also another issue we are having, we excluded Pending, but when the Incident comes out of pending, the clock continues from original date of SLA. I want to exclude Pending time from the calculation. Any info would be great 7.0.1 p2, ITSM P4 windows 2003, sql 2000 Thanks Tim _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
