Salma, You have probably created cutom email notifications that are sent when a ticket is modified and not excluded the Escalation user AR_ESCALATOR from firing those filters. As a result those filters get fired everytime an Escalation runs that modifies a incident record.
Include the exclusion that when the $USER$ is the AR_ESCALATOR in your notification filters, to not send out a notification. If this is not your case, turn on your Filter logs and check when these notifications are being sent, what really is causing them to be sent. Joe ________________________________ From: Salma <[EMAIL PROTECTED]> To: [email protected] Sent: Wednesday, November 26, 2008 2:29:50 AM Subject: Email Notification Error Dear Team, I m facing a strange problem with email engine . Whenever I open any incident even though I don't modify or save , all filters which are created for helpdesk form are shooting email continuously . Same emails are repeated many times . Please help me . Regards, Salma _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
