Have you tried restarting your Remedy services? We use Server Groups so I setup workflow to combine the statistics recorded from each server into a singular record of how the overall system is doing. When I first setup the workflow, I made an error on a filter that prevented Remedy from creating new entries on the Application Statistics form. The error killed the process that captures statistics, and the system would not generate any new records even after removing the errant Filter until I restarted my ARS services.
I also had an instance where one of my servers decided for no apparent reason to generate two duplicate records each time statistics were gathered. The only fix I could find was once again restarting Remedy services, which restored my statistics gathering process to working order. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-263-9340 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hulmes, Timothy W Mr CTR USA IMCOM Sent: Wednesday, November 26, 2008 4:14 PM To: [email protected] Subject: [ARSLIST] Application Statistics not working (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: NONE Anyone have any idea why there are no records being created in "Application Statistics" form. I have setup Application Statics in the Admin tool. I am trying to monitor a couple of different applications and have them all enabled and set to 300 second intervals (Will increase this once I get it working). I have verified that they were created in the "Application Statistics Configuration" form. I have also verified that the forms I want to run statistics on are in the Selected forms for application statistics under the statistics tab in each of the applications that I am trying to monitor. I have had this setup for a couple of days but have zero records being created for the statistics. Any ideas? Tim Classification: UNCLASSIFIED Caveats: NONE ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _____________________________________________________________________________________ The sender of this e-mail is a contractor to Commercial Metals Company or subsidiaries (collectively "CMC"). The sender is not an employee of CMC and has no authority, express or implied, to bind CMC to any transaction or contract. CMC allows contractors to utilize this email address extension only in the course of providing services specifically covered by the terms of their engagement. No other use is authorized. CMC expressly disclaims liability for any unauthorized use. _____________________________________________________________________________________ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
