I decided to create a user with id "0". After some further testing I realized that Remedy appears to only translate from a number (in my case) to a Group if that is the only value in the field. So, if a user enters something like "[EMAIL PROTECTED],0,[EMAIL PROTECTED]" then the "0" does not get translated.
Anyhow, I added the ID to our production system. Will see if this does in fact fix the issue. Thankx to all who replied! On Wed, Dec 3, 2008 at 2:30 PM, bullcreek.com <[EMAIL PROTECTED]>wrote: > If you create a user with the login of "0" (zero) and then try to send an > email to that user it will find it. What happens is that the server first > looks for records in the User form with a matching login of the string you > specify, if it doesn't find any matching entries, then it will look in the > Group form for any matching entries and if it finds one, it will send the > email to all members of the matching Group entry. > > HTH > > Phil Bautista > President / CEO > Bull Creek Data Corporation > www.bullcreek.com > Remedy Approved Consultant (RAC) > 512-731-0304 > -----Original message----- > From: Frank Caruso [EMAIL PROTECTED] > Date: Tue, 2 Dec 2008 09:51:08 -0500 > To: [email protected] > Subject: Re: Sending Emails to Groups > > > Thank you all for the responses. > > > > I am going to try creating a user with ID "0" and see what happens > > > > On Mon, Dec 1, 2008 at 4:33 PM, LJ Longwing <[EMAIL PROTECTED]> > wrote: > > > > > ** This is definitely an 'as designed' function. > > > > > > ------------------------------ > > > *From:* Action Request System discussion list(ARSList) [mailto: > > > [EMAIL PROTECTED] *On Behalf Of *Pierson, Shawn > > > *Sent:* Monday, December 01, 2008 2:21 PM > > > *To:* [email protected] > > > *Subject:* Re: Sending Emails to Groups > > > > > > ** > > > > > > This sounds like a really big deal. Has BMC said that it's as > designed, or > > > is this a bug? This could potentially break Remedy for ITSM > applications. > > > > > > > > > > > > *From:* Action Request System discussion list(ARSList) [mailto: > > > [EMAIL PROTECTED] *On Behalf Of *Frank Caruso > > > *Sent:* Monday, December 01, 2008 1:39 PM > > > *To:* [email protected] > > > *Subject:* Sending Emails to Groups > > > > > > > > > > > > ** ARS 6.3p20 Solaris/Sybase > > > > > > One of our users was able to bring our Remedy server to its knees over > the > > > weekend. They put "0" for a value in a field that was expecting one or > more > > > email addresses. After some hunting I was able to figure out that > Remedy > > > took this to mean the Public group and sent an email to every user > > > registered with our Remedy server. This turned out to be 1000's of > emails. > > > It looks like Remedy translates the Public group and then creates an > > > outgoing email for each email address in the User form. > > > > > > I thought I could easily block this from happening by making sure the > value > > > in this field contained something that looked like an email address > > > (contained a "@") but users could do something like "[EMAIL PROTECTED], > 0, > > > [EMAIL PROTECTED]". Also, there are many fields throughout the > application > > > that allow a free-typed value (not a good idea but it is what I am > stuck > > > with) so I would have to build a lot of work flow. > > > > > > I was wondering if there was something that could be done to stop > Remedy > > > from translating values to Groups or a way of catching this happening > during > > > email processing? > > > > > > Thank you > > > > > > Frank > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > html___ > > > Private and confidential as detailed here< > http://www.sug.com/disclaimers/default.htm#Mail>. > > > If you cannot access hyperlink, please e-mail sender. __Platinum > Sponsor: > > > www.rmsportal.com ARSlist: "Where the Answers Are" html___ > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > html___ > > > > > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
