Hi Laurie, What if any errors do you get when users try to modify a ticket they didn't submit? Anything in the logs?
Thanks, Jase On Thu, Dec 4, 2008 at 12:52 AM, Muhlethaler, Laurie < [EMAIL PROTECTED]> wrote: > ** > > Listers ~ either I'm going insane or I'm just overlooking something > simple. > > > > All of a sudden, our users cannot modify tickets that they did not submit. > The submitter mode is set to "Changeable" and has been since inception. We > are/were planning on going live tomorrow morning and this stupid issue just > popped up. I'm at my wits end as I absolutely can't see what's causing this > issue. > > > > Any help is greatly appreciated. > > > > *7.0.03 Patch 006* > > Service Desk > > Asset Management > > > > > > *Laurie Muhlethaler* > > First Republic Bank > > Remedy Developer / Administrator > > 415.364.4436 > > > [image: [First Republic Bank logo]] > ------------------------------ > The information transmitted is intended only for the person or entity to > which it is addressed and may contain confidential and/or privileged > material. Any review, retransmission, dissemination or other use of, or > taking of any action in reliance upon, this information by persons or > entities other than the intended recipient is prohibited. If you received > this in error, please contact the sender and delete the material from any > computer. This message cannot be guaranteed to be secure or error-free. > > First Republic Bank and its related entities do not take responsibility > for, or accept time-sensitive instructions sent by email including orders, > funds transfer instructions or stop payments on checks. All instructions of > this nature must be handled by direct communication, not email. > > We reserve the right to monitor and review the content of all email > communications sent or received. Emails sent to or from this address may be > stored in accordance with regulatory requirements. > > First Republic Bank is a Division of Merrill Lynch Bank & Trust Co., FSB > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
