Jonathan, There's a way to "trick" the approval mappings. First thing you have to do is create a user on the people form... for example, Firstname: CINAME Lastname: BusinessAPP.
Then you create the approval mapping for individual and add this user as the approver. You then have to go into either AP:Administration or AP:Roles to find that role for the individual, and then add the remedy login ID's for the business approvers into the Member List. It's kind of a quirky way to do it but at least you have something. You can contact me directly if you want more info. Tauf Chowdhury | Forest Laboratories, Inc. Sr. Analyst Office: 631.858.7765 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jones, Jonathan Clark Sent: Friday, December 05, 2008 4:09 PM To: [email protected] Subject: CHG Approval Woes ---- ITSM 7 Here's the situation. We're doing approvals by CI. Our "Business Approvers" are not always support staff. We have about 75000 CIs and business approvers are required in 3 of the 4 approval phases for 90% of those CIs. I need a way to build a grouping of "non-support" people and "support staff" people into a "one-must-sign" approval algorithm. I could use a series of support groups: <CI NAME> BUSINESS APPROVERS, <CI NAME> IMPLEMENTATION APPROVERS, and <CI NAME> CLOSE DOWN APPROVERS. But creating those collections of people as support groups causes the groups to have a support consideration in the system (the groups show in the "Assignment" menus for incident, change, task, etc.). Going that route also concerns me in terms of the number of records that will end up in the group cache (3+ for every CI=225000 group entries). We don't want to modify the OOTB workflow if we can avoid it. Any ideas as to how I might accomplish this? It was easy in v.5 and v.6. Back then the approval mappings and approval roles did not consider support groups as the source for collections of people. Sometimes I miss those days. Thanks, Jonathan Jones Southern Company Services 205-257-4799 ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ********************************************************************** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
