All, This happend to me back in June, BMC support walked me through what needed to be fixed. I wish I had writen it down, but it was not much.
Maybe they will put a doc out on this. Sorry I did not write it down, Howard On Tue, Dec 9, 2008 at 8:01 PM, Pargeter, Christie :CO IS <[EMAIL PROTECTED]>wrote: > ** I called Remedy on this exact thing today. > > Response: > The following Knowledge Article should help resolve the issue. Please let > me know how it goes. > Error: After setting connection parameters for Remedy authentication - " > ... Failed to create Remedy connection...", "Cannot load required libraries" > Use Print E-mail Watch Highlight Close > Details > Self Help Document > ID: 486 > Type: Known Error > > Error > Configuration wizard > Set authentication type to Remedy > Set Remedy connection settings > Get following errors: > On the Remedy settings page: > There is a problem with the Remedy connection settings: > Cannot load required libraries > In the log file when clicking on View Log link: > * ERROR: Diagnostics: Failed to create Remedy connection: ARInitialization > Environment RKM 7.2 Tomcat 5.5 ITSM 7.1 Root Cause Possible root causes for > this, For Tomcat > Mid Tier is installed on the same server as RKM Mid Tier and RKM are using > the same-named API files The following API files are clashing: > arapi71.jar > arutil71.jar > For Tomcat > To resolve the API clash issue, do the following: > Remove the following files from the ...\<Mid Tier>\WEB-INF\lib directory: > arapi71.jar > arutil71.jar > and place them in the Tomcat\common\lib directory so that RKM and Mid-Tier > can use the lastest version of these files > Restart IIS/Tomcat > Test > > ------------------------------ > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Jason Miller > *Sent:* Tuesday, December 09, 2008 4:12 PM > *To:* [email protected] > *Subject:* Broken RKM after Mid Tier patch > > ** Ok, does anybody know special secret to making RKM work again after > patching Mid Tier? I remembered after the fact that patching MT will break > RKM and I don't remember the secret handshake to making it work again. > > I thought that you need to copy the arapi71.jar and arutil71.jar files out > of C:\Program Files\AR System\Mid-Tier\WEB-INF\lib and put them in in > C:\Program Files\Apache Software Foundation\Tomcat 5.5\common\lib. After > starting Tomcat RKM still cannot authenticate to our Remedy server. > > Getting the following errors in the RKM log > > 9-Dec-08 15:46:54 * ERROR: kms.config.diagnostics.Diagnostics: <*> > Problem/Error 'REMEDY_MISSING_LIBRARY' Linkage Error: ARInitialization > 09-Dec-08 15:46:55 * ERROR: kms.config.diagnostics.Diagnostics: Failed to > create Remedy connection: java.lang.UnsatisfiedLinkError: ARInitialization > at com.bmc.arsys.api.Proxy.ARInitialization(Native Method) > at com.bmc.arsys.api.Proxy.(Unknown Source) > at com.bmc.arsys.api.ProxyJRpcBase.(Unknown Source) > .... > > <RANT> > This is a widely known issue but why is it so hard to find the details to > make this work? I couldn't find any documentation in the BMC KB and it > isn't in the documentation. > </RANT> > > Jason > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
