What version of remedy/ITSM? Anne Ramey E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official.
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Salma Sent: Wednesday, December 10, 2008 4:59 AM To: [email protected] Subject: Email configuration Dear All, My requirement is whenever our customer sends an email to [EMAIL PROTECTED] i need this to automatically store in Incident /Problem/Change form . once it is assigned our support person should be able to send emails through Remedy with latest work info, status etc... Emails which are sent by our support team should have Incident number, priority etc in email subject . Basically i want to integrate outlook with remedy , so that our support people should not go back to outlook to send emails. Please let me know if there are better ideas than which i have mentioned. Thanks in advance Regards, Salma -- View this message in context: http://www.nabble.com/Email-configuration-tp20932189p20932189.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
